Refund Policy
This Refund Policy outlines the terms, conditions, and procedures regarding cancellations, subscription renewals, and refund requests for services provided by Munnottu ("we", "us", or "our"). By subscribing to or using our platform, including our WhatsApp Cloud API, Sales CRM, and Instagram Automation products, you agree to the terms set forth in this policy.
1. Subscription Services & Billing
Munnottu operates on a Software-as-a-Service (SaaS) subscription model with monthly and annual billing options. Subscription fees are billed in advance on a recurring schedule based on your chosen plan. All payments are processed securely through our authorized payment gateways.
2. Free Trial & Cancellation
We offer free trial periods and demo access to allow prospective customers to test and evaluate our platform before committing to a paid plan.
You may cancel your subscription at any time prior to your next billing date. Upon cancellation, your subscription will remain active until the end of your current paid billing period, and no further recurring charges will be applied. To request a cancellation, contact our billing team at cancellation@munnottu.com.
3. Refund Eligibility & Conditions
Except as explicitly provided below, paid subscription fees (monthly or annual) are non-refundable once processed, as platform infrastructure and system resources are allocated immediately upon payment.
A. First 7-Day Refund Guarantee
First-time subscribers who experience technical issues or service discrepancies may request a full refund within 7 calendar days of initial subscription purchase by contacting sales@munnottu.com.
B. Billing Errors & Duplicate Charges
If you believe you were charged in error or experienced duplicate transactions, notify us within 14 business days. Confirmed billing errors or duplicate charges will be refunded in full to the original payment method.
C. Service Outages & SLA Non-Performance
In the rare event of severe platform downtime or unresolved core service disruption where our support and engineering teams are unable to restore functionality within 7 business days, customers may be eligible for a pro-rata refund or platform service credit.
4. Meta Third-Party & Conversation Charges
Fees paid for Meta WhatsApp Cloud API conversation credits, broadcast top-ups, or third-party carrier charges are subject to Meta's terms and conditions. Once message credits or WhatsApp conversation balances are consumed or deposited, they are non-refundable.
5. How to Submit a Refund Request
To submit a refund request or clarify billing details, please email our finance team with your account details, registered email address, and reason for the request:
- Cancellation Requests: cancellation@munnottu.com
- Subscription Renewals & Inquiries: renewal@munnottu.com
- Sales & Billing Disputes: sales@munnottu.com
6. Policy Updates
Munnottu reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.