Question 1

What is Munnottu and how does it work?

Accepted Answer

Munnottu is an all-in-one business growth platform powered by the official WhatsApp Cloud API, Instagram Automation, and a unified Sales CRM. It allows businesses to automate customer conversations, capture leads from ads, broadcast targeted campaigns, and manage customer relationships effortlessly.

Question 2

Does Munnottu offer a free trial?

Accepted Answer

Yes! Munnottu offers a 14-day free trial with full access to core features so you can test broadcast messaging, chatbots, and CRM tools risk-free.

Question 3

Can I integrate Munnottu with my website or CRM?

Accepted Answer

Yes! Munnottu offers native integrations for Shopify, WooCommerce, Meta Ads, Justdial, IndiaMART, Razorpay, and custom REST API webhooks for instant lead synchronization.

Question 4

Is Munnottu an official Meta WhatsApp Business Solution?

Accepted Answer

Yes. Munnottu connects directly with Meta's Official WhatsApp Cloud API, ensuring enterprise-grade reliability, Meta compliance, green tick verification eligibility, and zero risk of phone number bans.

Question 5

How are WhatsApp conversation charges calculated?

Accepted Answer

WhatsApp charges per 24-hour conversation window based on Meta's official country-specific rates (Marketing, Utility, Authentication, or Service conversations). Munnottu provides transparent pricing with zero markups.

Question 6

How do Click-to-WhatsApp Ads work with Munnottu?

Accepted Answer

Click-to-WhatsApp ads on Facebook & Instagram direct prospects into a 1-on-1 WhatsApp chat window when clicked. Munnottu automatically captures the lead details and initiates an AI qualification chatbot.

Question 7

How quickly can I set up my WhatsApp Business API account?

Accepted Answer

Onboarding takes less than 10 minutes. You can link your Facebook Business Manager, verify your business phone number, and start sending messages instantly through Munnottu.

Question 8

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Absolutely. You can change your plan or add team member licenses anytime directly from your Munnottu Admin Dashboard.

Question 9

What is Instagram DM Automation?

Accepted Answer

Instagram DM Automation allows your business to auto-reply to story mentions, post comments, and direct messages 24/7 with instant discount codes, product catalog links, or lead capture forms.

Question 10

Can I use my existing WhatsApp phone number with Munnottu?

Accepted Answer

Yes, you can migrate an existing phone number to the WhatsApp Business API, provided it is deleted from the standard WhatsApp mobile app before onboarding. Alternatively, you can register a new phone number.

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